7WASH
7WASH Warranty Conditions
At 7WASH, we stand behind the quality of our products. This warranty covers manufacturing and material defects – subject to the following conditions.
Warranty coverage
Care & cleaning products (e.g. Tire Dressing, shampoo, coating, sprays, chemicals):
6 months from the date of purchase (only for demonstrable material or production defects)
Accessories & tools (e.g. sponges, applicators, microfibre cloths, brushes):
30 days from the date of purchase (only for production defects)
Note:
The warranty only applies to products purchased directly through our website. It applies only to the original purchaser and is not transferable.
A warranty claim is only possible with proof of purchase (order number/invoice).
Not covered by the warranty
The 7WASH warranty does not cover:
Consumption & wear: normal wear and tear, reduced effectiveness through use, empty products, normal ageing
Incorrect use: not in accordance with the instructions, incorrect dosage, unsuitable surfaces, incorrect preparation (e.g. not cleaned/degreased)
Consequential damage: damage to the vehicle, paint, wheels, interior, textiles, leather, plastic, etc. caused by improper use
Chemical reactions: incompatibilities with third-party products, after-treatments, paint protection systems, sealed or sensitive surfaces
Improper storage: heat, frost, direct sunlight, open containers, contamination of the bottle/contents
Accidents & misuse: dropping, leaking, breakage, excessive force
Cosmetic issues: light scratches, dents, packaging damage with no effect on function
Unauthorised modifications: decanting, mixing, diluting, tampering with the products
Commercial use: products used for rental/fleet/continuous operation or commercially under heavy use (e.g. detailing studios) are excluded
Shipping costs & transport damage
Returns to us: shipping costs to us are generally borne by the customer.
If a warranty claim is confirmed: we cover the return shipping of the replacement/repaired item within Switzerland.
International: outbound and return shipping costs are borne by the customer.
Transport damage:
Please check your delivery immediately. Shipping damage must be reported within 48 hours of delivery, including photos of the box, label and product.
Customer responsibilities
For a claim to be assessed, you must:
use the product according to the instructions
store it correctly (cool, dry, frost-free, no direct sunlight)
report the defect within 30 days of discovering it
provide proof of purchase
send photos/videos that clearly show the problem
Warranty claim process
Contact: send an email to sevenwash@icloud.com with
order number / proof of purchase
a short description of the defect
photos or video
Review: we usually get back to you within 1–2 working days with the next steps.
Solution: depending on the case, we offer
replacement of the product, or
replacement of an affected part, or
a suitable alternative
Limitation of liability
To the extent permitted by law, 7WASH is not liable for indirect, incidental or consequential damages, in particular for loss of use, loss of value or damage to property arising from the use of or inability to use the products.
The above limitations of liability do not apply in cases of intent or gross negligence (Art. 100 CO), injury to life, body or health, liability under the Product Liability Act, or mandatory statutory warranty claims. Mandatory provisions of consumer protection law remain reserved.
For support: sevenwash@icloud.com