7WASH

Return policy

At 7WASH, we want you to be happy with your purchase. If something isn't right, the following conditions apply.

Returns

deadline

We accept returns of new and unused items within 7 days of delivery .
After this period, a return or refund is generally no longer possible.

Condition of goods

For a return to be accepted, the item must:

be unused
are in their original condition
returned in the original packaging (if available)

Important: For hygiene and safety reasons, opened or used care and cleaning products (e.g. sprays, coatings, liquids, chemicals) are generally excluded from return , unless there is a verifiable defect or transport damage.

Order number

Please include your order number with every return.

Return address

Please send your return to:
Fabian Doerig
ONSRA GmbH
Zentralstrasse 14A
6030 Ebikon
Switzerland
Phone: +41 79 546 21 93

Return shipping costs

The customer is generally responsible for the return shipping costs.
We recommend a shipping method with tracking.

Refunds

Test

Once your return arrives with us, we will check the goods and inform you by email whether the refund has been approved.

payout

Approved refunds will be credited back to the original payment method . Depending on the payment provider, the credit may take a few days to appear.

Deductions

The refund amount corresponds to the purchase price less:

Non-refundable shipping costs (outbound shipping)
Payment/transaction fees , unless these are refunded by the payment provider.
Reduction in value if the goods are not returned in new condition or if accessories/packaging are missing

exchange

A direct exchange is possible, provided the item is new and unused.
Please contact us in advance by email so that we can correctly process your return.

Contact: sevenwash@icloud.com

Delayed or missing refunds

If you have not yet received a refund:

Check your bank account
Contact your credit card company or payment provider.
Contact your bank (processing times are normal).

If you still haven't received anything, please write to us at: sevenwash@icloud.com

Transport damage

If your delivery arrives damaged, please contact us within 48 hours of delivery and send:

Photos of the shipping carton (including label)
Photos of the damaged product
If possible: photo of the inner packaging

Contact: sevenwash@icloud.com